How can we help?
Quick answers first. If yours isn't here, write to us below — we read every message and reply by email.
Quick answers
How do I cancel my subscription?
Your subscription is with Apple. On your iPhone open Settings › Apple Account › Subscriptions › AgentMetrics and tap Cancel Subscription. You can also get there from the app: menu › Manage subscription. Deleting the app does not cancel it.
I already paid, but the app asks me to subscribe
On the subscription screen, tap “Restore purchases”, signed in with the same Apple Account you paid with.
How do I get a refund?
Apple handles payments and refunds. Request it at reportaproblem.apple.com.
How do I delete my account?
In the app, open the menu and tap “Delete account”. It happens right away and erases your conversations, memories, health data, reminders and photos. Cancel your Apple subscription separately.
Something isn't working
When you see an error, tap “Send report” right there, or open the menu › “Report a problem”. Reports from the app include the technical details we need to fix it faster.
What does AgentMetrics read from Apple Health?
Only with your permission: sleep, heart rate variability, resting heart rate, steps, active energy and workouts, as a daily summary. It never writes to Apple Health. You can turn it off in Settings › Health › Data Access & Devices › AgentMetrics.
Is AgentMetrics medical advice?
No. It's a companion that reflects on your habits; it doesn't diagnose or treat anything. In an emergency, call your local emergency number.
Write to us
Tell us what happened, and from which device if it's about the app.