Terms of Use

1. Agreement

These terms are an agreement between you and WALLPAY GLOBAL TECHNOLOGY & RISK ANALYTIC SERVICES, S.A.P.I. de C.V. (“we”), which operates AgentMetrics. By creating an account or using the app or agentmetrics.co you accept them and our Privacy Policy. The app you download from the App Store is also licensed to you under Apple’s Licensed Application End User License Agreement.

2. Not medical, psychological or financial advice

• AgentMetrics gives general information and reflections. It does not diagnose, treat or prevent any disease, it is not a medical device, and it does not replace a doctor, a therapist or a financial advisor.
• Don’t start, stop or change a medication or treatment because of something the app said. Ask your doctor.
• In an emergency, call your local emergency number. If you are thinking about hurting yourself, contact a crisis line now (in the United States, call or text 988).
• Reminders can fail (a phone that is off, notifications turned off). Don’t rely only on the app for critical medicines.

3. Your account

• You must be at least 13 years old, and old enough in your country to agree to these terms.
• One account per person. Keep your sign-in secure; you are responsible for what happens in your account.
• You can delete your account at any time from the app’s menu (Delete account).

4. Free trial and subscription

• New accounts get a 14-day free trial with everything. No payment details are needed for the trial.
• After the trial, using AgentMetrics needs AgentMetrics Pro, an auto-renewable subscription: monthly (US$9.99) or yearly (US$107.99). Prices vary by country; the app shows your price before you buy.
• Payment is charged to your Apple Account when you confirm the purchase.
• The subscription renews automatically unless you cancel it at least 24 hours before the end of the current period. Your Apple Account is charged for the renewal within the 24 hours before the period ends.
• Manage or cancel it in iOS Settings › Apple Account › Subscriptions. Deleting the app or your account does not cancel it.
• Apple processes payments and refunds. To ask for a refund, use reportaproblem.apple.com.
• If we change the price, Apple tells you before it applies, and you can cancel.

5. Your content

Your messages, photos, health data and everything else you share stay yours. You give us permission to store and process them only to provide AgentMetrics to you, including through the service providers listed in the Privacy Policy. Make sure you have the right to share what you upload.

6. Acceptable use

Don’t use AgentMetrics to:

• break the law, or harm, harass or deceive anyone;
• access other people’s accounts or data, or get around security or usage limits;
• copy, resell or reverse-engineer the service, or overload it with automated requests;
• upload content that infringes someone else’s rights.

If you do, we may suspend or close the account.

7. Artificial intelligence

Replies are generated by AI and can be inaccurate, incomplete or out of date. Check anything important. The companion only knows what you share with it and what you allow it to read.

8. Other services

Apple Health, Sign in with Apple, WHOOP, Oura, Garmin and the App Store are run by other companies under their own terms. We are not responsible for them.

9. Changes and ending

• We may change or improve AgentMetrics. If we stop offering it, we will tell you in advance.
• We may change these terms; if a change is important, we tell you in the app before it applies.
• You can stop using AgentMetrics and delete your account whenever you want.

10. Warranty and liability

AgentMetrics is provided “as is”. To the extent the law allows, we don’t guarantee that it will always be available, error-free or right, and we are not liable for indirect or consequential damages. Our total liability for any claim is limited to the greater of what you paid us in the last 12 months or US$100.

Nothing in these terms limits rights that the consumer law of your country gives you and that can’t be waived.

11. Disputes

• First, write to us at agentmetrics.co/support; most problems are solved there. We answer within 15 business days.
• If we can’t solve it within 30 days, either of us may ask for remote mediation, in English or Spanish.
• If mediation doesn’t solve it within 60 days, the dispute goes to individual, binding arbitration held remotely, in English or Spanish. Disputes are individual: not as part of a class or collective action.
• These terms are governed by the laws of Mexico; for anything not covered by arbitration, the courts of Mexico City have jurisdiction.
• If you live in the European Union, the United Kingdom, or another place where these clauses are not allowed for consumers, you keep the right to go to your local courts and consumer authorities. In Mexico you can also go to PROFECO.

12. General

If part of these terms is invalid, the rest still applies. Not enforcing a right is not a waiver of it. These terms and the Privacy Policy are the whole agreement between us about AgentMetrics.